1. Overview
    At CHUN PHONE SHOP SDN. BHD., we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a return and refund policy subject to the terms and conditions outlined below.
  2. Eligibility for Returns
    You may return a product for exchange or refund under the following conditions:

The product must be returned within [insert number] days from the date of purchase.
The product must be in its original condition, including packaging, accessories, manuals, and any included free gifts.
The product must not be physically damaged, modified, or have missing parts due to customer negligence.
Proof of purchase (receipt or invoice) is required for all returns.

  1. Non-Returnable & Non-Refundable Items
    Certain items are not eligible for return or refund, including:

Products that have been used, altered, or damaged by the customer.
Earphones, headphones, and other personal-use accessories due to hygiene reasons.
Software, digital downloads, or gift cards.
Items that are labeled as “Final Sale” or “Non-Returnable” at the time of purchase.

  1. Return Process
    To initiate a return, please follow these steps:

Contact our customer service team at cs@chunphoneshop.com or visit our store to request a return.
Provide your order number and details of the issue.
If approved, return the product to our store or send it via courier (shipping costs are borne by the customer unless the return is due to our error).

  1. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [insert number] business days via the original payment method.
Shipping costs are non-refundable, unless the return is due to a defect or error on our part.

  1. Exchanges

Defective or damaged items can be exchanged for the same model within 14 days.
If the item is out of stock, a refund or store credit may be provided.

  1. Warranty Claims
    For products covered under manufacturer warranties, customers should directly contact the manufacturer for service claims.
  2. Contact Us
    If you have any questions about our return and refund policy, please contact:

CHUN PHONE SHOP SDN. BHD.
332F-2, Harmony Square, Jalan Perak, Jelutong, 11600 Pulau Pinang, Malaysia
Email: cs@chunphoneshop.com